FAQs

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will does not constitute acceptance of your order. Orders are confirmed when we have received payment in full and we have approved your order.

Unfortunately, we are unable to amend orders once payment has been made. Please review the order confirmation page before completing and submitting your order.  

Orders will be dispatched from our warehouse within 1 to 2 business days, subject to stock availability. As a definite delivery time is out of our control, we provide no guarantee that your order will be delivered within the estimated time frames, and will not be responsible if it is delivered late. For locations within Australia, we estimate the following delivery times:  

(a) Metropolitan areas please allow 2 to 4 business days

(b) Regional areas please allow 2 to 4 business days

(c) Remote locations please allow 5 to 12 business days

Please note that from April 2020 until further notice, delivery times cannot be estimated and all deliveries are delayed due to the global COVID-19 pandemic.

For international destinations we estimate approximately 7 to 14 business days. The estimated delivery time does not include the time that parcels may spend in Customs at the destination country.  

Please note that from April 2020 until further notice, delivery times cannot be estimated and all deliveries are delayed due to the global COVID-19 pandemic.

The delivery fee for your order is set out on the order confirmation page. Any delivery you pay for is non-refundable except where required by law. You must take responsibility for accepting delivery. Some carriers may require a signature for delivery and you will be responsible to arrange for signature at the delivery premises and for collection of any notices for re-delivery or other collection arrangements. You will bear the cost for any additional charges to carry out re-delivery or multiple delivery attempts. You are responsible for any postage and shipping costs associated with a refund.

Unless otherwise specified, all prices displayed on the website and on the order confirmation page are inclusive of GST, which will be applied for shipping addresses based in Australia.  GST is not charged or collected on international orders. You will be responsible for any sales tax, customs duty, and any other taxes and charges levied on the supply by any Government or regulatory authority associated with international orders and/or outside of Australia.  

You will be sent an order confirmation email when your order has been dispatched together with a link to your order tracking number. We will post your order using Australia Post or a third- party delivery service, and tracking may be available through that delivery service.

Any products purchased on the website can only be returned in accordance with our Returns Policy.

Please note that refunds are only issued for faulty, damaged or defective products, not for change of mind purchases. Please refer to our Returns Policy for further information on returning an item.

In the event that your order is lost or there is a problem with your order or delivery, please contact us by sending an email to our Customer Service Team at sales@ahconnect.com.au. You will need to provide your details, order number, proof of purchase information, and a brief description. Please refer to our Returns Policy for further information on returning an item

Please contact our Customer Service Team at sales@ahconnect.com.au within 14 days of delivery. Please refer to our Returns Policy for further information on returning an item.

Whilst every effort is made to ensure that your Jomila products arrive as ordered, if you receive an incorrect item or an item is missing, please contact our Customer Service Team at sales@ahconnect.com.au within 14 days of delivery of your order and we will endeavour to assist you further. We may request that images be provided. Any products purchased on the website, can only be returned through our online refund process described in our Returns Policy.

Yes, we do offer wholesale and bulk quantities of our products. Please email our Customer Service Team at sales@ahconnect.com.au  and put the word ‘WHOLESALE’ in the subject line and we can discuss your request with you. Products are sold for personal use only and not for resale.

You are able to find stockists of Jomila products on the ‘Stockists’ page. These stockists are stores that are independently owned. Any problems you have with a purchase made on this website cannot be handled at a stockist and must be handled via our online refund process

When you place an order or make an enquiry through the website, we will collect your name, email address, postal address and other details about your order or enquiry to facilitate your order or enquiry . We will use your personal information in accordance with our Privacy Collection Notice and Privacy Policy.

If you have any questions or queries in relation to your order, please contact us by email at sales@ahconnect.com.au.